Frequently Asked Questions
How do I book?
You can book and check availability online, contact us or phone 07796614190.
What do i need to supply once booking has been made?
Once the booking has been made, you will need to pay the deposit we will send you a invoice for this to be paid. Once this has been paid you will receive email to conform this. The day before your booking someone will contact you via telephone to confirm times.
When we arrive at the address, the driver needs to be paid the full amount in cash, we also need to take a copy of driving license or passport along with utility bill with your address. With out this the booking will not go ahead.
How much notice do I need to give for a booking?
You can book any time however bookings get very busy so please book as soon as possible to avoid disappointment, Alternatively you can contact us on the day as we may have availability.
How much does it cost?
All prices are listed by each piece of equipment we have. Once you have selected everything you want to hire the full amount will be shown.
Is there a delivery charge?
There can be a small delivery charge depending on your location, this will be calculated when booking both online and on the phone.
What does the price include?
All bookings included delivery, set up, equipment needed and collection.
When is the equipment available?
All equipment is available 7 days a week all year including bank holidays.
How long do I get the equipment for?
All inflatables are hired on a day to day basis, we start delivering castles at 7.00 and collect around 5.00 depending on the time of year, we can collect and deliver to suit your needs when having indoor events. For catering equipment, marquees and our other equipment the hire duration is different,
Do you hire overnight?
Yes all equipment is available overnight for an extra cost, this is shown on each inflatable.
Do I have to pay a deposit?
Yes we take a £20 deposit on all inflatables, on catering equipment marquees, wedding equipment and furniture the deposit is percentage based and we will inform you of this during the booking stage.
How do I pay?
Payment is cash on delivery, however a cheque is accepted but is needed to be bank clear before deliver is done. We can supply invoices for all our bookings, and we can take bank transfers as payment. For bank transfers and cheques this needs to be known to us before the delivery.
What if I need to cancel?
There is a cancellation charge on all bookings, this can be send in our T & C's.
What if it rains?
Most of out castles have rain covers which are suitable to light showers.
Can the equipment be set up on a slope?
No, but a slight slope maybe ok, however please check this with us before making a booking.
How long does it take to set up/inflate/deflate/pack away the equipment?
Depending on what you have hired it takes between 10 - 20 minutes to set up and pack away the inflatables. Marquees will take alot longer but we will discuss this with you before hand.
How much space is needed?
We ask for 2 feet either side and 5 feet at the rear for the blower, but as this cant always been done please speak with us before booking.
When I hire the equipment is there anything I need to supply?
All we require is a clear passage way the width of a door is fine. This depends on what equipment you have hired. We have stated on the equipment that cannot go through houses due to there size. Please let us know if there is any obstacle like steps before booking. A 240v plug socket is needed for the blower. Where this is unavailable a petrol generator can be supplied at an extra cost.
Do you supply safety instructions?
We supply a full safety manual for each equipment hired, we can do risk assessments as well if needed.